Legal
Shipping & Delivery Policy
Effective Date: June 16, 2026 · Last Updated: June 16, 2026
This Shipping & Delivery Policy applies to all orders placed through GetSetGetFit (getsetgetfit.in). It covers both our digital coaching programs and physical wellness products, and is governed by the Consumer Protection (E-Commerce) Rules 2020 and applicable provisions of the Information Technology Act, 2000.
1. Digital Products & Services
Our Health & Wellness coaching program and all other digital products are delivered electronically — no physical shipping applies.
- Access timeline: Course or program access is granted within 2–4 hours of payment verification. Because we use a manual UPI approval flow, access is not instant — it requires our team to confirm receipt of funds.
- Delivery method: Your dashboard login link and enrollment confirmation are sent to the email address registered at checkout. Check your spam/junk folder if you do not see it in your inbox.
- Not received? If you have not received access or your login email within 24 hours of payment, contact us at support@getsetgetfit.in with the subject line "Access Issue — [Payment Reference]". We will resolve it within 1 business day.
Note on UPI payments: Payment verification is a manual process. Please allow the full 2–4 hour window before contacting support, especially for payments made outside business hours (9 AM – 7 PM IST, Monday – Saturday).
2. Physical Products — Wellness Store
Physical wellness products sold via the GetSetGetFit Store (/store) are FSSAI-licensed and shipped exclusively within India. The following timelines apply from the date of payment verification:
- Processing time: 1–3 business days after payment is verified. Orders placed on Sundays or public holidays are processed on the next business day.
- Dispatch confirmation: A tracking number is sent to your registered email address and WhatsApp number within 24 hours of dispatch.
- Carriers used: Delhivery, Blue Dart, or India Post — carrier is assigned at the time of dispatch based on your PIN code and product type.
- No international shipping: We currently ship only within India. Orders with international delivery addresses will be cancelled and fully refunded.
Delivery Timeline by Location
| Zone | Cities / Areas | Estimated Delivery |
|---|---|---|
| Metro | Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata | 5–7 business days |
| Tier-2 Cities | Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Kochi, and other Tier-2 cities | 7–10 business days |
| Remote / North-East / J&K | North-East India (Assam, Meghalaya, Manipur, etc.), Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep, and remote rural PIN codes | 10–14 business days |
Delivery timelines are estimates and may be affected by carrier delays, public holidays, natural calamities, or disruptions beyond our control. We will notify you via email or WhatsApp if a significant delay is expected.
3. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| ₹999 and above | Free Shipping |
| Below ₹999 | ₹60 flat rate |
| Remote areas, islands & special PIN codes | Additional surcharge, if applicable, will be communicated at checkout before payment |
Shipping charges, if any, are non-refundable except in cases where the order is cancelled before dispatch or the product is found to be defective or incorrectly delivered.
4. Order Tracking
- Once your order is dispatched, a tracking link from the assigned carrier (Delhivery, Blue Dart, or India Post) will be sent to your registered email address and WhatsApp number.
- Tracking activation: Please allow 24–48 hours after receiving the tracking number for the carrier’s system to reflect the shipment status. Tracking may show “pending” or “not found” during this window — this is normal.
- If your tracking link is not working after 48 hours, contact us at support@getsetgetfit.in with your Order ID.
5. Failed Delivery & Return to Origin (RTO)
If a delivery attempt fails, the carrier will make up to 3 delivery attempts before marking the shipment as undeliverable and returning it to us. Common reasons for failed delivery include:
- Incorrect or incomplete delivery address provided at checkout
- Recipient unavailable or unreachable at the delivery address
- Refusal to accept the package
In case of a Return to Origin (RTO):
- Re-shipping: We can re-ship the order once it is received back at our warehouse. Re-shipping charges will be levied at actuals and must be paid before re-dispatch.
- Refund for undeliverable orders: If you choose not to have the order re-shipped, a refund will be issued for the product value minus the original shipping charges and return shipping charges. Refer to our Refund Policy for full details.
- Address corrections: We are unable to redirect shipments in transit. Please ensure your delivery address and contact number are accurate at the time of placing the order.
6. Damaged or Lost in Transit
We take utmost care in packaging, but if your order arrives damaged or does not arrive at all, here is what to do:
| Issue | Reporting Window | Required Evidence | Resolution |
|---|---|---|---|
| Product received in damaged condition | Within 48 hours of delivery | Photographs of the damaged product and outer packaging (all sides) | Full Refund or Replacement |
| Order not received (lost in transit) | Within 10 days of the expected delivery date | Order ID and registered contact details | Full Refund or Reshipping |
- Reports made after the above windows cannot be processed. Please inspect your delivery promptly upon receipt.
- For damaged products, email photographs clearly showing the damage to support@getsetgetfit.in within 48 hours. Do not discard the packaging until the matter is resolved.
- Resolution timelines and refund processing are as described in our Refund & Cancellation Policy.
7. No Cash on Delivery (COD)
All orders on GetSetGetFit are prepaid. We accept payments via UPI (Google Pay, PhonePe, Paytm, BHIM, and other UPI apps). Cash on Delivery is not available at this time.
Why prepaid only? Our manual payment verification process ensures every order is genuine and allows us to maintain product quality standards. We do not store any card or payment data on our servers.
8. Contact for Shipping Queries
For any questions related to your shipment, delivery status, or the information in this policy, reach us at:
- Email: support@getsetgetfit.in
- Subject line format: "Shipping Query — [Order ID]"
- Response time: Within 1 business day (Monday – Saturday, 9 AM – 7 PM IST)
Please have your Order ID and registered email address ready when you contact us — this helps us locate your order and respond faster.
Shipping Query?
Include your Order ID in the subject line for a faster response.
Email us at support@getsetgetfit.in