Legal

Refund & Cancellation Policy

Effective Date: June 16, 2026  ·  Last Updated: June 16, 2026

At GetSetGetFit, we are committed to delivering high-quality coaching and wellness products. This policy explains your rights and our obligations regarding refunds and cancellations for all purchases made through our platform.

1. Digital Coaching Programs & Courses

• Access period: All course access is granted upon enrollment approval. Refund eligibility is measured from the time of payment, not from the time of access approval.
• Multi-month programs: For 3-month and 6-month programs, refund requests within 48 hours of payment will be honoured in full. No partial refunds are issued for unused months after 48 hours.
• Transferred enrollments: Enrollments cannot be transferred to another person or course.

2. Physical Wellness Products

All physical products sold through GetSetGetFit are manufactured under FSSAI-licensed and GMP-certified conditions. We accept returns and exchanges under the following conditions:

• Replacement delivery: Your replacement product will be delivered within 5–7 business working days from the date of approval.
• Return shipping: For defective or wrong products, return shipping is arranged and covered by us. For change-of-mind returns, the customer bears the return shipping cost.
• FSSAI compliance: We do not accept returns of opened food/supplement products for health and safety reasons, as required by FSSAI regulations.
• Shelf life: Products must have a minimum of 90 days remaining on the expiry date at the time of the return request.

3. Demo & Discovery Sessions

Paid discovery sessions (₹199–₹499) are non-refundable once the session has been scheduled and confirmed. If Coach Arun cancels or is unable to attend, a full refund will be issued within 5–7 business days.

If you need to reschedule, please do so at least 24 hours before the session. Rescheduling is available once per booking.

4. Payment Gateway Fees

All refunds are processed for the exact amount paid by you. Payment gateway charges (if any) deducted at the time of the original transaction will not be refunded, as these are non-recoverable fees charged by the payment processor.

5. How to Request a Refund

1. Email us at support@getsetgetfit.in with the subject line: "Refund Request — [Your Order ID]"
2. Include your full name, registered email address, order/payment reference number, and reason for the refund request.
3. For physical products, attach photographs of the product and packaging if reporting damage or wrong delivery.
4. We will acknowledge your request within 1 business day and process eligible refunds within 5–7 business days.

6. Refund Timeline

• UPI / PhonePe: 5–7 business days to reflect in your bank account
• Credit / Debit Cards: 7–10 business days depending on your bank
• Wallets: 1–3 business days

Refunds are initiated from our end within 2 business days of approval. The actual credit timeline depends on your bank or payment provider.

7. Cancellations

You may cancel a coaching program enrollment at any time; however, cancellations are subject to the same refund eligibility criteria as described in Section 1. Cancellation alone does not guarantee a refund.

For physical product orders, cancellation is available before dispatch only. Once the product has been shipped, the return policy (Section 2) applies.

8. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after a policy update constitutes acceptance of the revised policy.